Frequently Asked Questions

General | Billing | ASL Chat

General FAQs

 

General Questions

  • Complete a service request to begin your booking process with a service estimate.

  • MORR offers on-site and remote ASL-English interpretation services, video translation services (English voice-over or ASL picture-in-picture), and interpreter coordination.

  • Complete our feedback form here to leave comments about the interpreter's skill, behavior, the booking process, or Complete our feedback form hereother facets of your experience with MORR Interpreting.

  • Typically, events lasting more than an hour requires multiple interpreters. The number of required interpreters is not only dictated by the length of the event but its complexity and the number of Deaf/Hard of Hearing consumers receiving services. Complete a service request and I can advise how many interpreters you will need for your event.

  • A Terms Agreement Form (TAF) simply states that you have read, understand and agree to MORR Interpreting's Terms and Conditions document. A signed TAF must be received prior to your appointment or services will not be rendered. Sign your TAF.

  • Please submit a request form for all service requests.

  • Yes. Check out the Client Resources page for more information.

  • You may respond directly to your booking confirmation email or send a message to booking@morrinterpreting.com stating you wish to cancel your appointment. Upon succesfully canceling your request, you will receive a confirmation email that your service request has be terminated.

  • See our "Terms and Conditions" page for more information on this and other policies.

Remote Services

  • Yes - here is a short video about our remote services. Book a remote interpreter here.

  • Remote services are provided 7 days a week between the hours of 6 AM and 10 PM EDT. Complete a service request to book an interpreter for your event or appointment.

  • If you intend on having a dry-run any time prior to your event, please list that time in your original request. This time will then be factored into your service estimate.

  • It is important the interpreter remains a comfortable viewing size throughout the event. Please verify your setup will allow for this (e.g., test run how livestreaming and screen sharing will impact the viewer). In addition, each member of the interpreter team should be enabled as co-host so they can best manage their own internal logistics.

  • Generally, the interpreter will connect with the client and Deaf person(s) on the platform of their preference. Zoom, Skype, GoToMeeting, WebEx and Google Meet are platforms that previous clients have used.

  • The interpreter's hardwired connection ensures stable video connection throughout the call. Typically, when connectivity becomes an issue it is because a WiFi connection is being used. By connecting the computer directly to a router, the interpreter ensures a smooth and uninterrupted connection.

    If the user, however, is connected to WiFi, connectivity issues may be present on their end. For this reason, we recommend the user also be hardwired when utilizing remote services.

Billing FAQs

 

  • Check and electronic forms of payment are available to send remittance. More information here.

  • Please refer to your invoice for the remittance address.

  • Please make all checks payable to MORR Interpreting, LLC.

  • Please refer to your invoice for payment due date.

  • Yes. Service estimates are always provided before any booking is confirmed and are always available to review in your “Booking Confirmation” email. To receive an estimate, complete a service request form.

  • Please send all W9 request to billing@morrinterpreting.com.

  • Please send all billing questions or requests to billing@morrinterpreting.com.

ASL Chat FAQs

 

General Questions

  • Your first session of the season is free and all subsequent sessions are $5.

  • To find the best suited level for you, take a placement screening.

  • No. These are opportunities to participate in light conversation with your peers and an ASL fluent host. While assistance may be provided when you forget a sign or two, there will be no formal teaching taking place.

  • View the session schedule to register for an ASL Chat session.

  • Email aslchat@morrinterpreting.com to discuss becoming a session Host.

  • An ASL fluent host and other learners who have registered for the session.

  • ASL Chat is open to all signers, including Deaf and native signers. On occasion we even have Deaf hosts. However, while Deaf/HoH signers have joined our sessions in the past it is possible you may enter a chat with only hearing signers.

  • I am a professional interpreter holding national certification (NIC) from the RID and an M.A. in ASL interpretation and Translation Studies. As a hearing interpreter whose second language is ASL, I choose not to teach ASL out of respect for the Deaf community. To learn ASL, check out these Deaf produced learning resources.

Registration & Cancellations

  • Visit the session calendar to register for an ASL Chat session.

  • If you do not see any open sessions, it is likely they are all booked to capacity. Check back later as new sessions may have been added and/or another registrant may have cancelled.

  • Take an online placement screening to determine the best level for you.

  • Yes. register for a new session here.

  • Locate the confirmation email you received and navigate to the the bottom of the email. There is a "reschedule" and "cancel" button that will allow you to make adjustments to your session.

    Cancelling makes your spot available for another signer so please cancel your appointment if you're unable to attend your scheduled session.

  • No. If you cancel your session you will need to register for a new session.

 

Placement Screening

  • The screening is available here.

  • The placement screening is a short online assessment to determine which session level would best suit you. The assessment takes 5-15 minutes depending on your signing level.

  • No. The screening is not a test and you shouldn't feel pressured to study for it. You’ll actually get a more accurate and helpful score if you take the screening without studying.

  • 5-15 minutes depending on your signing level.

  • Not at all. The screening is a one-time thing unless you wish to move up to the next level (i.e., from beginner to intermediate or intermediate to advanced). In those cases, a second screening would be required.

  • In order to move up a level, you would need to take another placement screening. This is done in an effort to be fair to all participants. By making sure the skill levels of each signer are similar we are creating a learning environment that is beneficial for all.

Availability

  • New sessions are posted monthly with varying dates and times. Seats fill up quickly so check back frequently to catch an open session. Register here.

  • Session schedules depend on our hosts' availability. Check out the session schedule here to see what dates and times are currently available.

  • Sessions are 30 minutes.

  • East coast time (EDT/EST).